Privacy Policy
Our Privacy Policy
At Petra Rowden Soft Tissue Therapy, your privacy is essential to us. This policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following personal information when you book or attend an appointment:
- Full name, date of birth, contact details (phone, email)
- Medical history, relevant health conditions, allergies and any other relevant information, and treatment notes
- Payment and billing information
2. How We Use Your Information
Your information is used to:
- Provide safe and effective massage therapy services
- Communicate about appointments, reminders, or follow-ups
- Process payments and manage your account
- Comply with legal or regulatory obligations
3. How We Protect Your Information
We are committed to safeguarding your personal information by:
- Storing physical and digital records securely
- Limiting access to authorised personnel only
- Not sharing your information without your consent (except where required by law)
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share it:
- With healthcare providers, but only with your written consent
- If legally required (e.g., by a court order or government regulation)
5. Your Rights
You have the right to:
- Access and correct your personal information
- Request a copy of your treatment records
- Withdraw consent for future contact at any time
6. Updates to This Policy
This privacy policy may be updated occasionally. Any changes will be posted on our website or available upon request.
Contact Us
If you have any questions or concerns about your privacy or personal information, please contact:
Petra Rowden Soft Tissue Therapy
Email: inspirational_fitness@hotmail.com
Phone: 07789991391
Address: 67 Fore Street, St Stephen, Cornwall, PL26 7NW
Website: www.petrarowden.co.uk
Where I get personal information from
Directly from you
- When you book an appointment online, by phone, or in person
- When you fill out intake or consent forms
- During your consultation or treatment sessions
- When you contact us via email, phone, text, or social media
How long do we keep information?
As standard, we will retain information:
We retain your personal and treatment information for as long as necessary to:
- Provide ongoing care and service
- Comply with legal, regulatory, and insurance requirements
Typically, client records are kept for a minimum of 7 years from the date of the last treatment.
For minors, records are kept for 7 years after they reach the age of 18, or longer if required by law.
After this period, your records will be securely deleted or destroyed in accordance with data protection regulations.
Please see ‘Your rights’ below to understand your right to erasure (right to be forgotten).
Enquiries
If you contact us with an enquiry – whether by phone, email, social media, or through our website – we may collect personal information such as your name, contact details, and the nature of your enquiry.
We use this information solely to:
- Respond to your questions
- Provide information about our services
- Follow up if needed
Your enquiry details will be kept secure and will not be added to any marketing lists without your consent. We do not share this information with third parties unless legally required.
If you decide not to proceed with treatment, your enquiry details will be securely deleted after a reasonable period.
Who we share information with
Others we share personal information with:
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Other relevant third parties:
Your Data Protection Rights
You have the right to access and control your personal information. Depending on your location, your rights may include:
1. The right to access – You can request a copy of the personal data we hold about you.
2. The right to rectification – You can ask us to correct any information you believe is inaccurate or incomplete.
3. The right to erasure – You may request that we delete your personal data, subject to legal or professional record-keeping requirements.
4. The right to restrict processing – You can request that we limit how we use your data in certain circumstances.
5. The right to object to processing – You can object to how your data is used, especially for marketing purposes.
6. The right to data portability – Where applicable, you can request that your data be transferred to you or another provider.
7. The right to withdraw consent – If we rely on your consent to process any information, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
To make a request regarding your data, please contact us at:
inspirational_fitness@hotmail.com
Petra Rowden Soft Tissue Therapy
67 Fore Street, St Stephen, Cornwall, PL26 7NW
We will respond within the legally required time frame (usually 30 days).
How to complain
If you have any concerns about how we collect, use, or store your personal information, we encourage you to contact us first so we can address your concerns promptly and professionally.
You can contact us at:
inspirational_fitness@hotmail.com
Petra Rowden Soft Tissue Therapy
67 Fore Street, St Stephen, Cornwall, PL26 7NW
We take all privacy concerns seriously and will do our best to resolve the issue quickly and fairly.
If You’re Still Not Satisfied
If you are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority in your country.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
3 September 2025